Engage Your Customers
Service Responsiveness When Things Go Wrong
Customers experience of your marketing – ‘excitement’; Customers experience of your sales – ‘pleasure’
Customers real experience is determined by your for after sales service, when the ‘excitement and pleasure’ have waned.
If your sales and marketing are disconnected from your operations – your customer service is not going to meet expectations.
- How customer-centric is your business?
- When did you sales/market team last spend a day in the service centre?
- Do your service staff understand your sales promises?
- Are service people empowered to deliver customers a positive experience?
If you answer no to even one of these questions – you are at risk of customers defecting
We audit your whole business with the intention of mapping your ‘efforts to reward’ and closing the ‘potential’ gap with our customer and business strategies. You will realise an immediate increase in your profits, personal satisfaction and ensure that your business reaps the maximum value at time of sale. You never know what is around the corner and need to be prepared.
Maximise the ‘good will’ value of your customers
Design your ‘space’ to align to your brand and desired customer experience
Ensure your products consistently meet changing customer preferences
Become an employer of choice – attract and retain good staff
WHY The PIE of LIFE Recipes?
We are a team of behavioural scientists, designers, market researchers, business consultants, brand and marketing specialists. Having run small businesses for decades we know and care about your situation.
Circumstances can change day to day which radically affect people and their business. That is why we meet with you, listen to your story and work with you to determine the best solution to enhance the value your customers bring to your business.
Being born and bred in the country we have a good dose of pragmatism and authenticity.
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